Privacy Policy

Who we are

We are registered brand “RuSV” owners, a startup ecommerce company based out of Hyderabad, well known as the city of pearls. At RuSV® Naturals, we are committed to providing our customers with the purest and highest quality natural products that need to help people be healthy and happy. We specialized in offering natural essential oils, cold pressed carrier oils, and health care products. Our products are free from any harmful chemicals and are made with care.

The Website is owned, registered and operated by “RuS-V eCom Mart” (“RuSV Naturals”, “Company”, “we”, “our” or “us”), a proprietorship company, incorporated under the provisions of the Companies Act, 2013 and having its registered office at “Flat  No.101, IRIS-B2, Empire Meadows, Ameenpur, Hyderabad, Telangana – 502032, India.”

What we do not collect the Information from you

Kindly, note that we does not access or store your Payment Card details (i.e. credit/debit card number, expiration date, CVV etc.). When you make a purchase using your card, all required transaction details are captured on the secured payment page, and encrypted using Industrial Strength Cipher, and are securely transmitted to your card issuer for obtaining an authorization decision. At no time during the purchase process or thereafter we do not have access to, or store, your complete card account information.

We may collect the Information from you

We may collect information in connection with your participation in any promotions or contests offered by us and information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and website use, which enables us to improve the service we provide. We will collect only such information as is necessary and relevant to us to provide you with the services available on the website. While you use our website, we may have automatic access to (receive and collect) certain anonymous information in standard usage logs through our web server, obtained from “cookies” sent to your browser from web server cookies stored on your hard drive.

Comments  – When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media – If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies – If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply have the below information about your computer. It expires after 1 day.

Computer-identification information.

IP address, assigned to the computer which you use.

The domain server through which you access our service.

The type of computer/mobile/tablet/e watch/digital assistant you’re using.

The type of web browser you’re using.

 While you are transacting we collect personally identifiable information about you may include: 

First, middle and last name.

Email addresses, birth date, zodiac sign, anniversary date.

Contact details including phone numbers.

PIN/ZIP code.

Demographic profile ( like your age, gender, occupation, education, address and durables owned )

Personal preferences and interests ( such as books, movies, music and so on )

Your opinion on services, products, features on our websites

We may also collect information about: 

The pages you visit/access.

The links you click on our website.

The number of times you access the page.

Things you view, add to bag, add to wish list.

Other websites you open simultaneously while browsing on ours

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How we use the information

We use the information to send you If you request a password reset, your IP address will be included in the reset email. 

Password reminder and registration confirmation.

Special offers.

Changes in the service policies or terms of use.

Event based communications such as order information, renewal notices, invites, reminders etc.

We use this information to contact you about the services you are using on our website and services in which you have expressed interest

We use this information for billing purposes and to fulfill your orders. If we have trouble processing an order, we will use this information to contact you

How long we retain your data – If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

You may terminate your account at any time by writing to us at wecare@rusvnaturals.com , from the email ID you have used for creating your account login, and mentioning “Please close my RuSV Naturals account” in the subject line. We will disable access to your account within 2 working days of receiving your mail. However, your information may remain stored in archive on our servers even after the deletion or termination of your account

Who do we share your information with

We do not share or rent your information with third parties except our agents and alliance partners. 

Agents – We use the services of our enabling partners such as outside shipping companies, resellers, business associates to fulfill orders, courier partners. These entities do not retain, store, share or use personally identifiable information for any other purposes.

Alliance Partners – We will share your information with our alliance partners who work with us or on our behalf to help provide you the services. An alliance partner is a company or an individual. We share email addresses with agents and Alliance partners. The agents and Alliance partners use the email address to confirm the deliveries, send notices and offer services related to the service. 

We do not rent, sell or share your personal information and we will not disclose any of your personally identifiable information to any other third parties unless:

Required by special circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure;

To help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person, violations of esssanciaonline.com terms of use or to defend against legal claims;

We have your permission;

To provide products or services you’ve requested.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

Policy update

We reserve the right to change or update this policy at any time by placing a prominent notice on our website. Such changes shall be effective immediately upon posting to this website. If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, or by means of a notice on our homepage. 

If we decide to make changes in our email practices, we will post those changes to this privacy policy, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. 

You can offer your views, suggestions, if any, by submitting the filled in feedback form online.